Privacy Policy
Privacy Policy
Introduction
Sanix places great importance on protecting the personal information of our customers, our employees and everyone who interacts with our company.
This privacy policy aims to explain how we collect, use, disclose, archive and protect personal information in accordance with the provisions of Bill 25.
As a company, we are committed to respecting the privacy of our customers and maintaining the confidentiality of their personal information.
Collection of personal information
We only collect personal information necessary to carry out our legitimate business activities. When we collect personal information, we are committed to doing so in a lawful, fair and transparent manner.
The types of personal information we may collect include, but are not limited to, names, addresses, email addresses, telephone numbers, billing information, purchase frequencies and types.
Use of personal information
The personal information we collect may be used for the following purposes:
. Provide our services and respond to customer requests.
. Communicate with our customers regarding products, services, updates and promotions.
. Improve our products and services.
. Carry out statistical analyzes and market studies.
. Comply with our legal obligations.
Disclosure of Personal Information
We only disclose personal information to employees and third parties providing us with services necessary for our operations:
These parts include but are not limited to:
. Members of management.
. Customer account managers.
. Project Manager.
. Employees of the administration and accounting department.
. Customer service and technical support employees.
. Production employees assigned to client projects.
. Payment gateway providers.
We formally ask these third parties to respect their confidentiality obligations.
Retention of personal information
We keep the personal information of our customers for the entire duration of our business relationship with the customer as well as the number of times prescribed by the Ministry of Family Affairs (6 years) following the end of the contract:
We store personal information on the following physical media:
. Physical invoices..
We store personal information on the following local digital media:
. Local data server.
. Local Microsoft Exchange server.
. Desktop computers and laptops.
We store personal information on the following cloud media:
.Microsoft One Drive.
. Web host.
. Email boxes.
When it is no longer useful, we dispose of personal information as follows:
We archive or destroy this data at our discretion upon termination of our relationship unless the customer makes an explicit request for destruction of their information or a maximum or minimum retention period is required by law.
All physical media (papers, etc.) are shredded externally by a specialized company. . The computer media are simply erased but are not destroyed.
Security of personal information
We use the following security technologies and procedures to protect personal information:
. Software firewall.
. Hardware firewall.
. Antivirus and regular scanning on all computers on the network.
. Encryption of data on our website.
. Encryption of data in our databases.
. Control of software access to computer data.
. Control of physical access to offices and the server room.
. Employee training on phishing.
Access and correction of personal information
Our customers have the right to access their personal information and to correct, modify or delete it if necessary. To exercise these rights, customers can contact us using the controller contact details provided at the end of this policy.
Contact details of the manager
For any questions, concerns or requests related to the protection of personal information or this policy, please com
Mr. Mathieu Benoit
General manager
795 Chemin du Grand Bernier Nord, room 103
Saint-Jean-sur-Richelieu
(Quebec) J3B 8H7
579-381-1515
mathieu.benoit@sanix.ca